We hope you'll be wowed! by every product you buy from us. As a company that values customer experience, our customer satisfaction and service is very important to us. We always try to go the extra mile to ensure the best possible buying experience.
If you are not satisfied with your purchase for whatever reason, simply let us know by email within 28 days after the delivery date,so we can arrange for a return.
Return address
You can return to:
NO.1402-21-10 Lvka ,Xinan town
Xinwu district,
Wuxi,
China
+86 15961853210
You have 28 days from the delivery date to return them to us. If there is a problem with your order, please contact us within 28 days.
Please note the following terms:
- A valid reason for return to help us improve our service;
- Please make sure to open and check in front of the Courier before signing. If the outer package is found damaged, please be careful before signing. If the teapot is found broken, please refuse to sign for it;
- If for some reason you are unable to inspect the package in front of the Courier and later find that the teapot is damaged,please contact us within 24 hours to provide damaged photos, we can provide you new teapot (except customized teapot),but you need to pay the freight back and forth；
- Once the receipt is completed more than 24 hours and damage is found, we cannot confirm the cause and do not accept returns.If there are defective products, we will provide new products for free.(Except for products that we have declared defective on our website)；
- You can return teapots anytimes within 28 days if don't like,but teapot must be un-altered,used,or damaged, and must include original packaging,It does not affect RE sales;
- If you need a test,we allow you to test the teapot with water after opening the packaging ,please avoid using any corrosive liquids and color water. If you are not satisfied with the test, please make sure to use the original packaging for the return to ensure that the product is not damaged during the return process;
- we cannot guarantee that every handmade teapot is exactly the same in every batch. Therefore, we do not accept returns for reasons other than quality issues, such as slight color differences, minor size variations, capacity samll differences, or slight asymmetry that do not affect the use of the teapot；
- If you are unsure about returning the product, please do not brew tea in it. Once the teapot has been used for a period of time, the teapot color and texture of the clay will be changed, making it a second-hand item, and we will be unable to accept returns;
- Customized teapots are not accepted for refunds
- You need to pay return shipping charges;
- Coupons can't be refund.
We'll do our best to process your refund back to your credit card as soon as we receive the returned goods.
- Time
Your payment will be returned the way it came and it will take 7-15 days，It depends on the speed of your local credit card bank.
- Fee
Free first order and 3% in the future.
We charge this fee because both stripe,paypal and our credit card processor keep between 3%-4.4% when they refund a transaction. Thanks for your understanding.
If you have any other questions, please contact us and we will listen to all your comments.